![]() Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Step 3: Update or change the webcam driver In the meantime, please try the steps below: When was the last time it worked without these issues? did you attempt a system restore to an earlier time you know it had been working fine? Have you updated the drivers for your webcam using the HP website? if not Click here to download it ![]() Please Help me, I don't want to have to send back the thing just because of that.Īs I understand the camera disconnecting on wake from sleep mode, doesn't work unless it's restarted,ĭon't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: The only thing I could think being a cause is the fact, that I formatted my PC at delivery to stock Windows 10 and let windows update do its job with the drivers after using HP Support Assistant. Using the 3.5.8.12 Rev.A pilot doesn't work as the pilot tells me the device wasn't detected fairly late in the installation process. ![]() I tried uninstalling the driver (which is a generic Realtec driver bizarly) but it keeps reinstalling itself. A reboot fixes it, as long as it doesn't go to sleep. When logged in using password or PIN it starts working again. The camera seems to shut itself down at this exact moment. Windows Hello works on boot using the built in IR cam, but every time the PC goes to sleep (or I put it there) it doesn't work at wake and I can hear the "peripheral disconnected sound" in the background. I am having a problem which seems to exist with many people, but the solutions I coudl find don't work in my case. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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